Shipping policy
Shipping
Every order ships free, with tracking, wherever you are.
Processing time
Orders are picked and handed to the carrier within 1–2 business days of being placed. Business days are Monday to Friday, excluding public holidays.
Orders placed at a weekend or on a holiday begin processing on the next business day. If you order late on a Friday, expect it to leave us on Monday or Tuesday.
Delivery time
5–10 business days from dispatch for most orders.
Together with processing, that means most customers receive their jacket within 6–12 business days of ordering. Remote and rural addresses, and destinations outside our main shipping lanes, can take longer.
These are estimates based on typical carrier performance, not guarantees. Carriers occasionally miss their own targets, and we can't control what happens once a parcel is in their network — but we can chase it, and we will.
Cost
Shipping is free on every order. There is no minimum spend, no surcharge for larger sizes, and no charge for return postage if you send something back under our 60-Day Fit Guarantee.
Tracking
You'll get a confirmation email as soon as your order is placed, and a second email with a tracking number once it leaves us. Tracking can take up to 48 hours to start showing movement — a number that looks stuck on day one is normal and not a sign anything is wrong.
If your tracking hasn't updated in more than 7 business days, contact us through the contact page and we'll open an enquiry with the carrier.
Where we ship
We ship worldwide. A small number of destinations are excluded where carriers won't deliver reliably; if we can't ship to your address, your order will not be accepted at checkout.
Customs, duties and import taxes
For orders crossing a border, the destination country may charge import duties, taxes or a customs handling fee. These are set by that country's authorities, are outside our control, and are not included in the price you pay us. They are the responsibility of the recipient.
If a parcel is refused at customs and returned to us, we'll refund the item as a standard return. We can't refund duties already charged by a customs authority.
Delivery addresses
Please check your address carefully before you complete checkout. We can usually correct an address in the first few hours after an order is placed, but once a parcel is with the carrier we can't reroute it.
If a parcel is returned to us because the address was incomplete or incorrect, we'll contact you and reship it at no charge. If you'd rather not go through that again, we'll refund you instead.
Missing, late and lost parcels
If your tracking shows delivered but nothing has arrived, please:
- Check around the property, with neighbours, and any safe place your carrier uses.
- Give it 48 hours — parcels are occasionally scanned as delivered a day early.
- If it still hasn't appeared, contact us through the contact page.
We treat a parcel as lost if it has shown no movement for 15 business days past the end of the delivery estimate. At that point we will replace it or refund it in full, your choice. You do not need to fight the carrier yourself — that's our job.
Split shipments
If you order more than one jacket, they may arrive separately. You'll get tracking for each parcel and you won't pay anything extra.
Delays outside our control
Severe weather, carrier strikes, customs backlogs and peak-season volume can all push deliveries past the estimates above. Where we know about a delay affecting your order, we'll tell you rather than wait for you to ask.
Questions
Anything about an order in transit, ask us through the contact page with your order number.